At Interopera Group LLC ("we," "our," or "us"), we highly value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, subscribe to our newsletter(s), purchase our digital or physical products, enroll in our online courses, or book our coaching services.


1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data collected automatically. This includes:

  • Contact Data: Your name, email address, phone number, and physical billing/shipping address.

  • Transaction Data: Records of products, courses, or coaching packages purchased, along with payment details processed securely through our third-party merchant processors.

  • Coaching & Course Data: Intake forms, session notes, goals, course progress, quiz results, and community forum interactions.

  • Automated Data: IP addresses, browser types, device identifiers, and website activity collected via cookies and tracking pixels.


2. How We Use Your Information

We process your personal data for clear, legitimate business purposes, including to:

  • Deliver and manage your coaching sessions and course enrollments.

  • Fulfill, ship, and track physical products or digital downloads.

  • Process payments, issue invoices, and manage fraud prevention.

  • Send you marketing updates, newsletters, or product offers if you have opted in.

  • Optimize website performance, user experience, and targeted advertisements.


3. Confidentiality and Third-Party Data Sharing

Your coaching conversations and personal details are treated with the strictest confidentiality. We never sell, rent, or trade your personal information. We only share information with trusted third-party service providers essential to running our business, including:

  • Payment Gateways: (e.g., Stripe, PayPal) to process secure transactions.

  • Scheduling Systems: (e.g., Calendly, Acuity) to book and manage coaching sessions.

  • Email Marketing Platforms: (e.g., ConvertKit, Mailchimp) to deliver newsletters and digital files.

  • E-Commerce & Course Platforms: (e.g., Shopify, WooCommerce, Teachable, Kajabi) to host content and manage inventory.

  • Shipping & Fulfillment: Carriers used to deliver physical merchandise to your address.


4. International Data Transfers (GDPR Compliance)

Our business is operated primarily within the United States. If you are accessing our website or purchasing services from outside the U.S. (including the European Union/European Economic Area, UK, or Canada), please be aware that your information will be transferred to, stored, and processed in the United States. We utilize appropriate legal safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data receives an adequate level of protection.


5. Cookies, Pixels, and Behavioral Advertising

We use cookies, web beacons, and tracking pixels (such as the Meta Pixel or Google Analytics) to analyze web traffic, track e-commerce conversions, and serve relevant online advertisements.

  • Opt-Out: You can adjust your browser settings to refuse cookies, or use our website's cookie consent banner to manage your preferences.

  • Do Not Track: Our website currently responds to automated "Do Not Track" signals or Global Privacy Control (GPC) signals in compliance with state privacy laws.


6. Data Security and Retention

We implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access. We retain your personal, transaction, and coaching records only as long as necessary to fulfill our business services, resolve disputes, or comply with legal, tax, and financial regulations.


7. Your Rights (US State Laws & GDPR)

Depending on your geographic location, you may have specific rights regarding your personal data, including:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Request changes to inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): Request that we permanently delete your data.

  • Right to Opt-Out: Stop receiving marketing communications at any time by clicking "unsubscribe" or opting out of targeted advertising.


8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact us at:

  • Email: privacy@innerworkmadesimple.com